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deposit & refund policy

ALL CONFIRMED BOOKINGS ARE NON-REFUNDABLE

At Mantascape Diving, we understand that travel plans and ocean conditions can change.

Our policy is designed to clearly explain how payments, cancellations, rescheduling, and changes to dive plans are handled.

By making a booking or payment, you confirm that you have read and accepted this policy.

1. ONLINE BOOKING & PAYMENT

To confirm an online booking, a minimum deposit of 50% per person is required.

Bookings are not confirmed until we have received the deposit.

If no confirmation of payment is received, we reserve the right to release the booking. 

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The remaining balance for online bookings must be paid in full on the check-in day, which is the day prior to the scheduled diving activities. This ensures a smooth check-in process and allows us to finalize all necessary preparations for your dives.

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For walk-in customers, full payment is required at the time of booking to secure a spot - you also will need to check in the day before of diving activities. We don't offer same-day / morning walk-in booking due we need to prepare the necessary preparations for the diving trip in advance.

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If you need to reschedule your booking, you must notify us at least 48 hours before your scheduled diving activities.

Date changes are subject to availability, and we will do our best to accommodate your request.

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To make securing your booking simple and hassle-free, we use HitPay, a secure online payment system.


You can easily pay your deposit using your credit card (VISA, Mastercard, or JCB).

A 3% platform surcharge applies for online transactions.

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Once your booking is confirmed, we’ll send you an e-invoice link with a “PAY NOW” button — allowing you to complete your deposit safely and instantly online.

refund & reschedule policy

2. ALL PAYMENTS ARE NOT REFUNDABLE

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Once a booking has been confirmed and payment has been received, the payment is non-refundable in the event that the customer cancels the booking or is unable to participate in the scheduled diving activity.

 

This applies regardless of the reason for the customer's cancellation or inability to participate, including:

  • Changes to personal travel plans or itinerary

  • Illness or injury

  • Flight, ferry, or other transportation delays or cancellations

  • Accommodation changes

  • Personal emergencies

  • Late cancellation

  • No-show

  • Any other circumstances on the customer's side that prevent participation

 

Payments are not transferable to another person.

Instead of a refund, an eligible booking may be rescheduled once, subject to the rescheduling conditions set out in this policy.

 

Exception — Cancellation by Mantascape Diving

The non-refundable policy above applies to customer cancellations and does not apply if Mantascape Diving is unable to provide the diving activity. If Mantascape Diving cancels the entire diving trip due to an operational issue on our side, such as a boat or engine failure, and we are unable to provide the booked diving service, the customer will be entitled to a full refund of the amount paid for that cancelled diving trip.

 

A change of dive site due to weather or ocean conditions is not considered a cancellation by Mantascape Diving if the diving trip can still operate safely at an alternative dive site. In such circumstances, the booking remains non-refundable.

3. RESCHEDULE OPTION

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What happen if I have to cancel my trip?

We understand life can be unpredictable, so we're happy to help you in any way.

 

  • You may reschedule your booking once within the same calendar year as your booking. To do so, please notify us at least 48 hours before your scheduled diving activities. For changes made less than 48 hours in advance, we’re unable to offer a refund or reschedule, as all arrangements will already be in place.

  • If reschedule is not the option, and you have a travel insurance and wish to claim your insurance, we will be more than happy to provide a letter of cancelation. 

 

Requests made less than 48 hours before the scheduled diving activity, as well as no-shows, are not eligible for rescheduling.

4. WEATHER AND OCEAN CONDITIONS​

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Diving in Nusa Lembongan is dependent on weather, tides, currents, waves, visibility, and other ocean conditions.

The safety of our guests and crew is always the priority. The Mantascape Diving team and boat captain have the final decision regarding whether a dive can proceed and which dive sites are safe to visit.

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Dive sites cannot be guaranteed.

We will always take your requested dive sites into consideration when planning your diving trip. If the originally planned dive site is considered unsafe because of weather or ocean conditions, we may change the itinerary and dive at another site where conditions are considered safer.

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Example: Manta Point

If weather or ocean conditions make Manta Point unsafe or inaccessible, this does not mean that the entire diving trip is cancelled.

We will, where possible, continue the diving trip and change the itinerary to alternative dive sites with safer conditions.

In this situation:

  • The diving trip will continue.

  • The dive sites may be changed.

  • No refund will be given.

  • The inability to visit a particular dive site is not considered a cancellation of the diving trip.

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Marine-life sightings, including manta rays and mola mola, cannot be guaranteed and are not grounds for a refund or rescheduling.

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Mantascape Diving reserves the right to change the dive itinerary when necessary to maintain safe diving conditions.

A change of dive site is not considered a cancellation and does not entitle the customer to a refund.

However, usually if Manta Point is not available due to weather conditions, we will still proceed with alternative dive sites on the North Coast, where the conditions are typically more stable. The north coast is not impacted by the larger waves from the Indian Ocean, so it’s a great backup option. In case we are unable to travel towards Manta Point or East Coast, we will refund the additional fuel surcharge that you have paid on check-in day to visit this certain dive-site.  This way, even if Manta Point is not available, you will still have the opportunity to enjoy a fantastic diving experience. 

At Mantascape Diving, your safety is our top priority. Our team carefully selects dive sites each day based on ocean conditions to ensure the best and safest experience. If your preferred dive site is not accessible due to weather conditions, we will alternate towards another suitable dive site. As long as we can provide you with an alternative dive site, no refunds will be given - as the diving trip will not be cancelled. The final decision regarding dive site selection or trip cancellation is made by our experienced dive staff and boat captain.

5. IF MANTASCAPE DIVING CANCELS THE ENTIRE TRIP

 

If Mantascape Diving is the party that cancels the entire diving trip and is unable to provide the booked diving activity

— for example, due to a serious operational problem such as boat engine failure or another issue that prevents the trip from operating, the customer will receive a full refund of the amount paid for the cancelled diving trip.

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Alternatively, if the customer prefers, the booking may be rescheduled one time within the same calendar year, subject to availability.

This section applies only when Mantascape Diving is unable to provide the diving activity at all.

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It does not apply when the diving trip can still operate but the planned dive sites need to be changed because of weather, sea conditions, safety considerations, or other operational circumstances.

6. SAFETY & REFUSAL TO DIVE

 

Mantascape Diving may refuse or stop a guest from participating if the guest:

  • Is not medically or physically fit to participate;

  • Is under the influence of alcohol or drugs;

  • Does not meet the requirements of the booked activity;

  • Fails to follow safety instructions; or

  • Behaves in a way that creates a safety risk.

 

In these circumstances, the payment is non-refundable and the booking cannot be rescheduled.

7. DIVE COURSES

 

The same payment and rescheduling policy applies to PADI courses and other diving training booked with Mantascape Diving.

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A course booking may be rescheduled one time only, subject to availability, and the new date must be within the same calendar year.

Payments remain non-refundable unless Mantascape Diving is unable to provide the booked course or activity at all due to an operational issue on our side.

8. TRAVEL INSURANCE

 

We strongly recommend that guests purchase travel insurance that covers scuba diving, trip cancellation, medical expenses, transportation disruption, and other unexpected travel circumstances.

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If a payment is non-refundable under this policy, Mantascape Diving may provide a booking confirmation or cancellation letter to assist with an insurance claim.

Any insurance claim is subject to the terms and decision of the guest's insurance provider.

By confirming a booking and making a payment, the customer acknowledges and accepts this Deposit & Refund Policy.

privacy policy

At MANTASCAPE, we value your privacy and take it seriously.

Our privacy policy ensures that any information you provide is kept confidential and not shared with third parties.

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